"One thing I have started to do is label our volunteers as part of the workforce, at every moment I can. Making sure that the staff in our organisation are aware that (the volunteers) are another team, another part of the workforce, who are there to help us achieve exactly the same goals."
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Armed with our iPad, we caught up with Olivia and Jo from the Lakeside Carols Committee to hear how they engaged with the community to create an event from scratch, attracting a crowd of over 3,000 people.
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