In our latest episode, we chat to Local Community Services Association (LCSA) to hear how COVID-19 has changed the way they engage with their members and how the speedy adjustments in technology has created new and exciting opportunities.
LCSA is a member organisation made up of approximately 200 Community and Neighbourhood Centres spread around NSW - all locally run, locally led community organisations.
“(A single) word can evoke, persuade, sell, grow, heal, empower, inspire but it can also destroy, hurt, savage, undermine….it is such a fragile thing.”
We caught up with Robyn Moore, who has worked with, and had a passion for, words for over 48 years in her role as an educator, voice over artist (Blinky Bill, How Green Was My Cactus, Spray and Wipe) and speaker.
As events moved online in March due to COVID-19, member organisations like the French-Australian Chamber of Commerce and Industry (FACCI) needed to move quickly.
“Learn from yesterday, live for today, hope for tomorrow.” Albert Einstein
It’s a change of pace for this episode of Insights Interview Series as we chat to Fran Henke, polio survivor, about her experiences through an epidemic.
“It’s really hard not to think about yourself at the moment and your business….but stop and be mindful of your customers needs. What are your customers doing right now? What do they need?”
As an organisation committed to delivering in person programs, Lord Somers Camp and Power House knew in early March that things needed to change.
The heart of every community, the local club (whether it be a sporting or service club), has been forced to adapt how they engage during COVID-19.
"One thing I have started to do is label our volunteers as part of the workforce, at every moment I can. Making sure that the staff in our organisation are aware that (the volunteers) are another team, another part of the workforce, who are there to help us achieve exactly the same goals."
Are you trying to grow your online presence but not sure where to start?
Are your members at the heart of your organisation? Members are not a means to an end.